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Relocation, Rehabilitation, Intercounty Transfers.

Frequently Asked Questions

Medicar European have undertaken in excess of 1600 European road ambulance repatriations, many for members of the public. Below, we answer some of the questions asked.

Q. Can a relative travel with the patient?

A. Yes, we encourage a patient's relative as a known face can alleviate stress.

Q. Can we take luggage?

A. Yes a reasonable amount providing it will not hinder the patients care.

Q. Can we stop for breaks?

A. No problem, comfort stops and meal stops are built into journey times.

Q. What happens should the patient take a turn for the worse?

A. Medicar European staff are all well trained and very experienced medics who can assess and if unable to treat will divert to the nearest A & E. All Medicar vehicles have Sat/Nav with hospitals programmed in.

Q. The patient needs medication or injections during the journey, can you give it?

A. Providing the patient's medication is from the treating doctor/hospital and they have given it to the medic to administer and providing the medics are trained to administer or are trained in sharps and are working under a doctor's directive the medic can administer.

Q. Are you insured for working abroad?

A. Yes. Medicar European has in place insurances to cover most eventualities, £10 million public liability, employer and medical treatment liability, breakdown cover for Europe (RAC fleet will give you a vehicle for onward travel but not an ambulance) in the event of a problem alternative ambulance arrangements would be made, lost or damaged baggage insurance and airside insurance. Even our own crews have a works travel insurance.

Q. We have a problem with an all-male crew.

A At times when through one reason or another an all-male crew may be inappropriate we can supply a female nurse or a female Health care assistant.

Q. Is there a problem with toileting?

A Medicar European staff are all trained to assist with toileting and personal needs.

Q. Can you drive from Spain to England Non-stop as we need to get home?

A. No, for example Southern Spain. Private ambulances are not exempt from European road laws as they are not classed the same as emergency ambulances. When exceeding driver's hours Medicar European can offer a crew change in any country in Europe. Overnighting in Hospitals or clinics can be arranged prior to the journey commencing. The same applies to, for example driving down to the South of France, collecting the patient and coming back to the UK without stopping for rest. All ambulance companies and staff have a duty of care, this would not be in the interest of patient care.

Q. Can my children travel as well as my wife?

Yes providing the patients escort is a family member authorised by the parents to assist the children with personal needs, All Medicar European vehicle have DVD players to keep them occupied.